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• Q:How to register our product?
• A:The easiest way to register the product is to place an order online with credit card. We accept VISA, MasterCard, Discover and American Express. For offline order, we also accept check/money order in postal mail and purchase order. All transactions is 100% secure and safe.

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• Q:I am a registered user, but I lost the reg code, how can I get it again?
• A:Please email support@idooencryption.com with your Registration Name , Order E-mail address, and Hardware Fingerprint.we will reissue you the license code.

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• Q:How to get Hardware Fingerprint?
• A:1. Run the program on the computer to be registered with.
• 2. Then a registration Reminder dialog will appear.
• 3. Click the Enter Key button in that Reminder dialog.
• 4. An Enter Key dialog will appear as the image on the left.
• 5. The marked string is the hardware fingerprint of that PC.
• 6. Copy it by selecting Copy command in the context menu.
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• Q:I bought a previous version of your product. Can I get the new version for free?
• A:You will get the new versions for free for as long as one year after you make the purchase. We will send all our qualified
• customers (who made the purchase during the past one year) a new license key by email. However, for those who do not receive the key code in their email boxes, they can contact us at support@idooencryption.com.

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• Q:How do I upgrade to the latest version if I bought version 1.xx?
• A:To upgrade to the latest version, please download the latest trail version from our website and install it. Then input the new license key code we sent you by email.

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• Q:Can I uninstall your product completely if I decide to do so?
• A:Yes, our products can be completely uninstalled.

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• Q:How do I install the full version/How do I register the software after my payment?
• A:Please go to our homepage and download the trial version of the software you just bought. And install the trial version. After the installation is done, Please email support@idooencryption.com with your Registration Name , Order E-mail address, and Hardware Fingerprint.we will send you the license code. Repeat the same procedure if you bought a license for multiple computers.

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• Q:If I buy a license, can I use it on both my desktop and laptop?
• A:No, you can't. Each computer installs the software needs a license.

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• Q:I restored my computer system and lost my registration key. How do I get it back?
• A:Send us an email with your order ID or order email address included so we can locate your order info and resend you your registration key.

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